At lemon212, your privacy is more than a legal obligation — it is a moral responsibility we take to heart. This document clearly explains what data we collect, why it is needed, how it is used, and your rights as a member in Malaysia to control your own personal information.
This is the foundation of how lemon212 handles every piece of information you entrust to us
All data transmitted between your device and lemon212 servers is encrypted using TLS 1.3 protocol with 256-bit SSL encryption. This means that even if the data were intercepted, it cannot be read or exploited by any unauthorised party.
Lemon212 only collects data that is genuinely necessary to provide our services to you. We do not request irrelevant information and do not retain data beyond the period required for operational and legal compliance purposes.
Access to member personal data is restricted to lemon212 staff with a legitimate operational need. All access is logged and regularly audited. No staff member may access your data without the appropriate level of authorisation.
Lemon212 never sells, rents, or trades member personal data to advertisers, marketing companies, or any third party for commercial gain. Your data belongs to you – it is not a business commodity for us.
All of lemon212's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously monitor legislative developments to ensure our policy remains relevant and up to date.
You have the full right to access, amend, request portability of, or request deletion of your personal data at any time. lemon212 is committed to processing each such request within the timeframe prescribed by the PDPA.
This Privacy Policy ("Policy") is published by lemon212 and applies to all users of our Sports Betting and live casino platform accessible at lemon212.best. It explains in detail how lemon212 collects, uses, stores, discloses, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Lemon212 takes your privacy seriously. The trust you place in us when you register and use the platform – including financial data related to deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX – is something we handle with the utmost care. Every decision about how data is managed is made with our members' best interests in mind.
This policy should be read together with Terms & Conditions lemon212, which forms the entire agreement between you and us. In the event of any conflict between these two documents on matters of privacy, this Privacy Policy shall take precedence.
Lemon212 collects your personal data through three main channels — information you voluntarily provide during registration, information collected automatically as you use the platform, and in limited cases, information from legitimate third-party sources.
Data you provide directly:
Automatically collected data:
Lemon212 uses your personal data for legitimate purposes directly related to the provision of our Sports Betting and Live Casino platform services. We do not use your data for purposes you would not reasonably expect, or that are inconsistent with the original reason it was collected.
Your personal data is used for the following purposes:
Lemon212 does not use your personal data to build psychographic profiles, serve you advertisements, or share your betting history with any third party without your consent.
Lemon212 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. That said, in operating the platform, lemon212 works with a number of carefully selected categories of third parties.
Third parties that may receive your data on a limited basis:
Lemon212 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or accidental destruction.
Technical measures we employ:
Organisational measures we have in place:
Lemon212 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
In general, data retention periods are as follows:
Once the specified retention period has elapsed, your data will be securely deleted using methods that make recovery impossible, or anonymised so it can no longer be linked to you personally.
Lemon212 uses cookies and similar tracking technologies to ensure the platform runs correctly, improve your experience, and understand how members use our services in aggregate.
Types of cookies used by lemon212:
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features on the lemon212 platform.
Lemon212 takes the financial data security of its members seriously. All deposit and withdrawal transactions are processed through secure payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).
Payment methods supported by lemon212 for members in Malaysia:
To protect you from financial fraud, lemon212 applies additional verification controls for withdrawals that exceed certain limits. Withdrawals are only permitted to payment methods that have been registered and verified under the same name as your lemon212 account.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by lemon212. We are committed to respecting and facilitating the exercise of those rights.
Lemon212 recognises and respects all of your privacy rights as a Malaysian member
You have the right to request a copy of the personal data we hold about you at any time. lemon212 will process access requests within 21 business days.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update much of your profile information directly within your account.
You may request the deletion of your personal data under certain circumstances. Please note that some data must be retained for periods prescribed under Malaysian law.
You may object to the processing of your personal data for specific purposes such as marketing communications. Your objection will be acknowledged and acted upon promptly.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider should you choose to do so.
In certain circumstances — such as when the accuracy of your data is in dispute — you may request that lemon212 restrict how your data is processed while the matter is being resolved.
Lemon212 strictly prohibits individuals under the age of 21 from registering or using our platform. We do not knowingly collect personal data from minors or individuals below the stipulated age limit.
If lemon212 discovers that personal data belonging to an individual under the age of 21 has been collected without our knowledge as a result of false information provided during registration, we will take the following steps immediately:
Lemon212 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to the security technologies we use.
When material changes are made to this Policy, lemon212 will:
Your continued use of the lemon212 platform after any changes take effect will be taken as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way lemon212 handles your personal data, our team is ready to assist. You may reach us through the following channels:
For general privacy enquiries, the fastest way to reach us is via live chat on the lemon212 platform. We typically respond within minutes.
For official requests relating to data rights — such as access, correction, or deletion — please email support@lemon212.best with the subject line "Data Privacy Request".
An overview of data types, collection purposes, and retention periods at lemon212
| Data Type | Primary Purpose | Shared? | Retention Period |
|---|---|---|---|
| Name & Date of Birth | Identity verification & age restriction | No (except authorities) | 7 years after account closure |
| Phone Number | Login, OTP, account communications | No | 7 years after account closure |
| E-wallet / Bank Information | Deposit & withdrawal processing | Payment processors only | 7 years (legal compliance) |
| Betting Records | Bet settlement, integrity auditing | No | 3 years from the date of activity |
| Platform Activity Logs | Security and fraud detection | No | 12 months |
| Cookie Data | Platform functionality, user preferences | No | Session up to 12 months |
| IP Address | Security, general location detection | No | 6 months |
* The minimum retention periods stated are based on operational requirements. Malaysian legal obligations may extend these periods for certain data categories.
This Privacy Policy should be read together with Terms & Conditions lemon212 governing the overall use of our platform. Together, these two documents form the complete agreement between you and lemon212 regarding your rights, responsibilities, and data protection as a Malaysian member.
Responsible Gaming: lemon212 is committed to safe and responsible gambling practices. This platform is strictly for users aged 21 and above. Gambling should remain a form of entertainment, not a burden. If you need assistance, contact AADK Malaysia at 03-8064 3900 or visit the Responsible Gaming us for more information.